Here’s a professional Terms of Service draft suitable for your website and online store:

Terms of Service

Welcome to 8poure. By accessing our website, placing an order, or using our services, you agree to comply with and be bound by the following Terms of Service. Kindly read them carefully before using our website.

1. General Information

8poure is an online platform offering handcrafted clothing, sarees, jewellery, accessories, and lifestyle products.

We reserve the right to update, modify, or change these terms at any time without prior notice.

2. Product Information

We try our best to display product colors, designs, fabrics, and details accurately. However:

• Slight color variations may occur due to lighting, photography, or screen settings.

• Handcrafted products may have minor irregularities which are part of their uniqueness and craftsmanship.

• Measurements may slightly vary due to manual processing.

Such minor variations shall not be considered defects.

3. Pricing & Availability

• All prices are listed in INR (₹).

• Prices may change without prior notice.

• Product availability is subject to stock.

• We reserve the right to cancel any order in case of stock unavailability, pricing error, or technical issue.

In such cases, eligible refunds will be processed accordingly.

4. Order Confirmation

An order is considered confirmed only after successful payment and confirmation from our system.

8poure reserves the right to refuse or cancel any order at its sole discretion.

5. Shipping Policy

• Dispatch timelines may vary depending on product type and availability.

• Delivery timelines are estimated and may vary due to courier delays, weather conditions, festivals, strikes, or unforeseen circumstances.

• 8poure shall not be held responsible for delays caused by courier partners.

Customers are requested to provide complete and accurate shipping information.

6. Refund & Exchange Policy

• Customers must report any issue within 24 hours of receiving the parcel.

• A complete opening video is mandatory for any claim regarding wrong, damaged, defective, or missing items.

• Without an opening video, no claim shall be accepted.

• Exchanges are only applicable in cases of wrong product delivery or damaged/defective products verified by our team.

• No exchange or return is applicable for personal preferences, dislike, color expectations, size concerns, or change of mind.

• Customers requesting exchange without valid reasons must bear both return shipping and reshipping charges.

All such terms are strictly non-negotiable.

7. Intellectual Property

All content on this website including:

• Images

• Product photos

• Logos

• Videos

• Designs

• Text

• Graphics

are the property of 8poure and may not be copied, reproduced, modified, or used without prior written permission.

8. User Conduct

Users must not:

• Use the website for fraudulent activities

• Provide false information

• Abuse, threaten, or harass the team

• Misuse offers, discounts, or policies

• Attempt unauthorized access to the website

8poure reserves the right to block or refuse service to any user violating these conditions.

9. Limitation of Liability

8poure shall not be liable for:

• Indirect or incidental damages

• Delays caused by courier companies

• Losses arising from misuse of products

• Minor variations in handcrafted products

• Technical interruptions or website downtime

Customers use the website and services at their own discretion.

10. Payments

All payments are processed through secure payment gateways. 8poure does not store customers’ banking or card details.

In case of failed transactions where money is deducted, customers are requested to wait for the banking reversal timeline before raising disputes.

11. Privacy

Customer information shared with us is used only for order processing, communication, and customer support purposes.

We do not sell or misuse customer data.

12. Contact Information

For any support or queries, customers may contact us on WhatsApp:

9830424928

Our team will respond during working hours.

13. Acceptance of Terms

By using this website and placing an order with 8poure, you acknowledge that you have read, understood, and agreed to all Terms of Service mentioned above.